Privacy Policy

Who we are

This website (www.midvision.com) is operated by MidVision Limited, a company registered in England and Wales (company number 06644021), of 55 Loudoun Road, London NW8 0DL, United Kingdom. MidVision Limited is the data controller for personal data collected through this website.

You can contact us about anything in this policy at enquiries@midvision.com or by post at the address above.

Personal data we collect and why

When you contact us (by email or phone, including demo requests): your name, contact details, organisation and the content of your enquiry. We use this to respond to you and, where relevant, to provide our products and services. Lawful basis: our legitimate interests in responding to business enquiries, or steps taken at your request prior to entering a contract.

When you request a license or purchase consultancy (including order forms at sow.midvision.com): your name, organisation, contact details and order information. We use this to issue licenses, prepare statements of work, and deliver what you have bought. Lawful basis: performance of a contract.

When you use our support portal (support.midvision.com): account details and the content of support tickets. We use this to provide the support you are entitled to. Lawful basis: performance of a contract. The support portal is a separate system with its own login.

When you download RapidDeploy (repo.midvision.com): our download infrastructure processes IP addresses transiently to deliver files and defend against abuse. We do not use this data to identify visitors.

Marketing: we will only send you promotional email if you have asked us to, and every message will include a way to opt out. Lawful basis: consent, which you may withdraw at any time.

Technical data: our hosting infrastructure (Amazon Web Services, primarily UK/EU regions) processes IP addresses transiently in order to deliver pages securely and defend against abuse. We do not use this data to identify visitors.

We do not carry out automated decision-making or profiling, and we do not sell personal data.

Who we share data with

• Service providers who host our website and systems (Amazon Web Services) and provide our email — acting on our instructions as processors.
• Professional advisers, and authorities where the law requires it.

International transfers

We host this website and store personal data in the United Kingdom/EEA, and we do not transfer your personal data outside the UK. If that ever changes, we will only do so with appropriate safeguards in place, such as the UK International Data Transfer Agreement / Addendum or transfers to countries covered by UK adequacy regulations.

How long we keep your data

• Enquiries: for as long as needed to deal with your enquiry, and no longer than two years after our last contact, in line with our retention policy.
• Support, licensing and customer records: for the duration of the relationship, then up to six years to meet legal and contractual limitation periods.
• Marketing consents: until you withdraw consent or unsubscribe.

Your rights

Under the UK GDPR you have the right to: access the personal data we hold about you; have it rectified or erased; restrict or object to our processing; data portability; and to withdraw consent at any time where consent is our basis for processing. To exercise any of these rights, email enquiries@midvision.com. We will respond within one month.

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO) — ico.org.uk, helpline 0303 123 1113 — though we would welcome the chance to address any concern first.

Cookies and tracking

This website does not set cookies and does not use analytics, advertising or tracking technologies, so no cookie consent is requested.

Links to other websites — including our YouTube channel, our support portal, the RapidDeploy download repository and the MidVision Cloud website — take you to services with their own privacy policies which we do not control.

Security

Traffic between your browser and this website is encrypted (HTTPS). We maintain appropriate technical and organisational measures to protect the personal data we hold, and restrict access to those who need it.

Children

This is a business-to-business website and is not directed at children. We do not knowingly collect personal data from anyone under 18; if you believe we have done so, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time; the effective date at the top will change when we do. Significant changes will be highlighted on this page.

Questions

Email enquiries@midvision.com or see our Contact page.