Flexible support options
Community support is available FREE on our community licensed product for the free usage tier.
For the paid-for Subscription and Support Licenses, MidVision offers three levels of support.
Our Community support is a basic level of support limited to community forum and shared support portal.
The next level is Standard (Web Based) support which adds a dedicated support portal and response and Resolution SLA’s.
The top tier Platinum (Web/Phone and rapid response) support adds 24/7 telephone call centre rapid response and for severity 1 incidents a dedicated support technician working on the issue 24/7 until resolution.
Custom SLA’s/MSSA’s are also available for the Platinum tier upon request.
*The targets for community support are on a “best endeavours” basis.